FAQ’s

I don’t know what I need?

This is understandable as we offer a wide range of services throughout the country and sometimes it is hard to understand what would be best suited for your needs. All of our services provide peace of mind and security to either an individual or their family by providing reassurance 24 hours a day, 7 days a week. We would advise calling us on 01706 836 201 to arrange a call back from one of our local branches to discuss your needs or email us at enquiries@carelinesgroup.co.uk to arrange a call back that is best suited to you or a loved one.

 
Is the service available in my area?

We can provide the monitoring service anywhere in the United Kingdom. With the monitoring service we would supply you with a pendant and alarm that is monitored by our call centre. If the alarm was activated the control centre is notified and the control centre member of staff takes the most appropriate action by notifying a designated person or contacting the emergency services. However, we offer a wide range of other services including response in specific counties. Please click here to see what services our branches offer.

 
How do I apply for funding?

Many people and their families are able to afford to pay for our low cost services themselves. However, some cannot and in these circumstances we advise all our customers to seek funding from Homeground Projects who aim to obtain the necessary funding to assist with some or even all of the charges.

Homeground Projects (Social Enterprise) are a not for profit community interest company who seeks funds on behalf of a client. Whilst seeking the necessary funding Homeground will cover the service costs making the service free of charge which means that the customers can be provided with the service immediately.

Below is the contact details for Homeground –

Phone: 0161 298 4481
Email:info@homegroundprojects.org.uk
Web: www.homegroundprojects.org.uk

 
How often do I have to make payments?

Generally we invoice our customers every quarter but it depends on the service they are receiving as some of the services are free to register whereas with some of our domiciliary services we invoice weekly.

 
If I change my mind can I upgrade to a different service?

Yes, you can upgrade your package at any time whilst you are receiving the service but it is dependent on whether we offer that particular service in your area. To see what services we offer to our customers and in which areas please click here

 
Can I lease the equipment?

Yes you can lease the equipment.

 
How much does it cost?

We pride ourselves on being able to provide a low cost solution to all our customers. As each customer is individual to us and we tailor our services to meet their needs we are unable to provide a list of costs. However, if you would like us to call you to discuss your needs and costs please click here for our contact page.

 
Can you install the equipment for me?

The equipment that we supply is easy to install, pre-programmed and tested prior to distribution to our customers. However, depending on where you live depends on whether we can do the install on your behalf.

 
Can you supply the equipment for me?

Yes we provide a rental service for all our equipment.