Policies

We are regularly audited by our accreditors, statutory organisations and Compliance Teams. We welcome any audits and these run side by side with our own internal audits and quality assurance checks. Below is a list of some of the organisations that we are accredited with:

TSA (Telecare Service Association)
ICO (Data Protection)

This means that all our policies are fully up to date in accordance with the guidelines set out by our accreditors.

If you  would like to request a copy of one of our policies please contact us by clicking here.

Please Note, our clients (and staff) need to sign an agreement to allow us to hold their personal information. The legal basis for us holding this information is that we are contracted to supply a service and manage staff. We may need to share your information with staff and/or emergency services to fullfill our contractual obligations. You have the right to ask for a copy of the information we hold on you and may ask us to remove the information at any time (although this would terminate our contract with you as we would be unable to service the contract without the information)

Please download our Data Protection Policy to find out more.

Leaflet Policies for our clients –

Client Data Sharing Form

Data Share Leaflet

service user information- installations rev 7

emergency response service – leaflet rev6 

Keysafe leaflet rev5

Telecare service leaflet rev 4

Telehealth-leaflet rev3

Customer Advice Leaflet-Vulnerable Adult Protection rev5

Reporting Abuse Leaflet rev – 5

FOI Leaflet rev2

Whistle-blowing Policy rev7

Please note: our annual report will be published here as soon as it is available.

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